Listed below are answers to frequently asked questions - if you have any questions that are unanswered below, please email us at info@myirishjeweler.com . We guarantee a 24 hour response to all enquiries and we look forward to serving you.
How do I measure my ring size?
What is your policy on returns?I got an error when I clicked on the checkout button - why?
Do you accept rush orders?
Do you charge for Shipping?
Is my credit card secure?
Are the prices inclusive of tax?
The best and most reliable way to have your ring sized is to go to a local jeweler and have your ring sized by a professional. If you are having your ring sized for a Wedding Band, let the jeweler know what the width of the wedding band is. The general rule of thumb is to order a ring size 1/2 size over your normal ring size for wedding bands 8mm or greater.
Returns Policy - 30 Day Money Back Guarantee Returns Policy
We offer a 30 day money back guarantee on all items.
If an item is found to be defective, misrepresented or damaged we will either offer a full refund or replace the item at your discretion.
Should the item not be to your satisfaction for any other reason we will refund the full purchase amount less $40% to cover credit card charges or offer you a credit note for the full value of the purchase. You will have to cover any postage costs.
Should you wish to return an item for any reason please follow this simple procedure in order to make the process as simple as possible:
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Email info@myirishjeweler.com in order to obtain a returns code and to arrange shipping details.
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Secure item/s in their original packaging making sure to include all accompanying materials.
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Send the item/s back to us either by registered post or by courier.
Please note that items sent by normal post are not covered by our insurance and if lost or damaged, we cannot be held liable.
I got an error when I clicked on the checkout button why?
We use 128 bit encryption technology on our order form which is the highest level of security currently available on the internet.
If you get an error after clicking on the "Checkout" Button please visit
http://www.microsoft.com/windows/ie/downloads/recommended/128bit/default.asp
to download the latest version of Internet Explorer which will allow you to proceed with your order.
If you use Netscape please visit
http://home.netscape.com/download/prodinfonfs_1.html to download an update that will allow you to proceed with your order.
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Please enquire by emailing us at info@myirishjeweler.com quoting the code for the item and size if it is a ring. We will reply to you within 24 hours confirming whether we can deliver by the requested date.
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We offer shipping by Fedex which only takes 1 business day from Ireland for a flat fee of $25. We will email you the Fedex tracking number the day your order is shipped which you can track online.
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. This is the highest level of encryption available and you can feel totally secure using your credit card to order.
For orders made from the
For other countries the default currency is US$ which is tax free.
