What to Expect from our Personal Appointment Service

At My Irish Jeweler, we’re committed to making sure that find the perfect piece of heirloom jewellery for you. When you are looking for a symbolic piece to mark a milestone, having questions and even a few nerves is understandable. Purchasing online can be daunting! We want you to experience our personal and friendly service whether you are visiting our showroom in person here in Dublin or dialling in from the comfort of your own home, wherever you are across the globe.

Why make an appointment?

We've offered this service for years and we know there are many different reasons why people book an appointment:

• Some like the reassurance of seeing the item or items they are interested in and meeting the people they will be working with. We understand and we are delighted to offer our appointment service to help put your mind at ease.
• Others have questions, sometimes lots of them, and need answers! We understand that even when you know what you want, you may still have questions that you would like answered. Wide band or narrow? Gold or silver? Claddagh or Celtic Knot? Comfort fit or flat? Long chain or short? Our appointment service allows you to meet with one of our expert team and ask all the questions! Our goal is that at the end of your appointment, you have no question unanswered.
• Finally some need expert help picking the right piece. Whether for an important event or gift, you want to get it right. We have decades of experience helping people pick pieces for engagements, weddings, anniversaries, graduations, big birthdays and countless other milestones. We can help you explore our extensive range and narrow down the options. We are here to help you find the perfect piece, a future family heirloom.

Whatever your reason for booking, we hope the information below about what to expect from our personal appointment service allows you to get the most out of this experience.

What to expect from your appointment:

Step 1: Before your appointment

We are big fans of window shopping, so we encourage you to settle down with a cuppa and browse our extensive range of heirloom-quality Celtic jewellery to see what catches your eye! We showcase iconic Irish designs like the Claddagh, Celtic and Trinity Knot, Ogham and many more.

When you have an idea of what you may be looking for or any questions you need answered, book your free personal appointment with our expert team.

We make many of our items to order, so we recommend booking in to chat to us well before you need your jewellery. We can and will always work with people on tight deadlines, and we pull out all the stops. But for the widest selection and a stress-free shopping experience for you, give yourself a little time to plan ahead.

It's also helpful if you share the pieces you are interested in with us when booking. This means we can have sample items on hand to show you during your chat with us. Of course, if you are not entirely sure what you are looking for, that's fine too! Just let us know and we can work with you to narrow down the options so we can show you some select pieces that might suit you on the day.

After booking, you will receive a confirmation email with the details of your personal appointment. This will include access details if you have a virtual appointment or directions to find us if you are visiting us in person.

Step 2: Chat with our experts

Claire or Gemma will look forward to welcoming you to our showroom here in Dublin, Ireland, either virtually or in person on the date and time you have booked.

They will start by walking you through the history behind the design of your chosen piece or pieces. Many of our customers enjoy learning about the ancient roots of our beautiful designs. Ireland is a nation of storytellers, and we love nothing more than sharing the stories behind our jewellery.

Of course, technical questions about fit, style, and metal choice are welcome and, in fact, are positively encouraged! Our goal is to ensure that you leave your appointment with absolutely no questions unanswered. We’re aware of the significance that jewellery plays in many of life's milestones, so we ensure that you leave your appointment having experienced the highest standards of service, whether you choose to order a piece of our heirloom jewellery or not.

Step 3: After your appointment

The expert you spoke with, Gemma or Claire, will be in touch after your appointment to follow up with you on any information you discussed. If you choose to order with us ,you can do so safe in the knowledge that we offer 100 day returns and you will continue to experience our five star service. We’ll keep you updated as your order is speedily and securely shipped from our home to yours.

Our shipping team takes care to ensure everything is perfect with your piece. Your order will arrive in luxury packaging that makes gift-giving hassle-free, or gives you a safe place to keep your precious new jewellery. We include details on the design inspiration for each item, and our jewellery care tips to help you keep your new treasure looking its best for many years to come.

After that, all you’ll have to do is enjoy your jewellery and accept the praise for a wonderful gift, or all the compliments and interested enquiries that are sure to come your way wearing your new piece!

Get in Touch

And of course you don't need to avail of a personal appointment to receive our 5 star service. You can get in touch by phone, email, or live chat and we would be more than happy to help you. And please don't take our word for it when we speak about 5 star service. Check our Google, Facebook, or onsite reviews, or our customer stories, to see what people have to say about their experience working with My Irish Jeweler.