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My Irish Jeweler Returns Policy

We value our customers happiness very highly and we take great pride in providing excellent service and quality as is reflected in our outstanding reviews and in our returns policy. Please contact us if you have any questions regarding our service or require any further information.

Sláinte,
Peter Gavin

30 Day Money-Back Guarantee

We work hard to ensure that every customer is happy with their purchase. If you are not satisfied for any reason, we offer our customers a 30-day money-back guarantee from receipt of jewelry.

Christmas Orders
We are offering an extended returns period to cater for Christmas gifting. Any order placed after 1st November 2018, may be returned in accordance with this Returns Policy up to January 31st.

Exceptions
The following pieces are handcrafted to order. They may be returned within 30 days and are subject to a 20% restocking fee:

  • All rings crafted in Gold, White Gold, Palladium or Platinum
  • All Jewelry crafted in 18K Gold or White Gold, or Platinum

Customized Jewelry
We cannot accept return of customized jewelry including:

  • Special Orders commissioned by you
  • Ogham Jewelry
  • Family Crest Jewelry
  • Pieces that have been personalized with your engraving

Ring Resizing

To avoid the delay involved in resizing your ring, we do everything we can to get the right fit for you first time. If your ring doesn’t fit as you would like, we will resize it for you up or down one size, free of charge.

If the size difference is more than +/- one size, a new ring will be made and a 20% fee will apply. We will pay the shipping costs to return your ring to you.

Dealing with Defects

We have exacting quality standards and every item we ship is checked before we send it out. In the unlikely event that you receive an item that is defective, we will issue a full refund.

How to Return or Exchange Your Jewelry

To receive instructions on making a return, or to arrange for your ring to be resized, please email Peter at .(JavaScript must be enabled to view this email address) quoting your Order ID.

All returned jewelry must be unworn and sent with original documentation and packaging.

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