We value our customers happiness very highly and we take great pride in providing excellent service and quality as is reflected in our outstanding reviews and in our returns policy. Please contact us if you have any questions regarding our service or require any further information.
We work hard to ensure that every customer is happy with their purchase. If you are not satisfied for any reason, we offer our customers a 30-day money-back guarantee from receipt of jewelry.
We are offering an extended returns period to cater for Christmas gifting. Any order placed after 1st November 2018, may be returned in accordance with this Returns Policy up to January 31st.
The following pieces are handcrafted to order. They may be returned within 30 days and are subject to a 20% restocking fee:
We cannot accept return of customized jewelry including:
To avoid the delay involved in resizing your ring, we do everything we can to get the right fit for you first time. If your ring doesn’t fit as you would like, we will resize it for you up or down one size, free of charge.
If the size difference is more than +/- one size, a new ring will be made and a 20% fee will apply. We will pay the shipping costs to return your ring to you.
We have exacting quality standards and every item we ship is checked before we send it out. In the unlikely event that you receive an item that is defective, we will issue a full refund.
All returned jewelry must be unworn and sent with original documentation and packaging.
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