My Ring Doesn't Fit. What Should I Do?

First, don't worry; we will work with you to ensure you get the right fit. To resize the ring, you will need to return the item to us:

• Contact us via email or phone with your order number, and let us know that you need to resize the ring (either larger or smaller).
• We will get in touch with you to confirm the new size and issue a returns label for you with clear instructions so you can safely send the item back to us by a fully insured express courier.
• The paperwork we issue is valid for three months, so you can return the ring when it’s convenient for you, though we recommend doing so ASAP.
• We will confirm receipt of your ring when it’s back in Dublin and will update you on the timeframe for the next step.

Our contact details:

We want to make it as easy as possible for you to contact us, so use whichever method is most convenient for you.

Phone:

• Canada and US (toll-free): 1-888-620-3449.
• Ireland: (01) 547 6021.
• Everywhere else: 00 353 1 547 6021.

Email: [email protected]

LiveChat on our website. Look for the pop-up box.

Social media:

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